Welcome to Mefocity! By accessing or using our website or services, you agree to the following terms and conditions. Please read them carefully before using our services.
Mefocity is a registered business providing mobile accessories and repair parts for both retail and wholesale customers.
We reserve the right to change product prices, availability, offers, and services without prior notice.
By using our services, you acknowledge that you have read and understood these terms.
Orders can be placed via our website or through direct contact with our team.
Payments must be made in full before dispatch, unless otherwise agreed for wholesale clients.
We accept various payment methods including bank transfers and online payments.
All prices are subject to change without prior notice.
We do not process emergency or urgent orders that require same-day delivery.
All orders must be placed with reasonable time for processing and delivery.
Standard processing time is 1-2 business days before dispatch.
For urgent requirements, please contact us in advance to check availability.
We strive to provide accurate product descriptions and images on our website.
Colors and specifications may vary slightly from what appears on your screen.
Product availability is subject to stock levels and may change without notice.
For technical specifications, please contact our support team for clarification.
We provide emergency deliveries within the Colombo area only, through PickMe Flash.
Standard deliveries outside Colombo may be available via courier partners upon request.
Delivery timeframes are estimates and may vary due to external conditions.
Delivery charges apply based on location and service type selected.
Customer must be available to receive the delivery or provide alternative arrangements.
Some items (especially repair parts) may come with limited warranty or may be marked as non-refundable.
Returns must be initiated within 7 days of delivery for eligible items.
Items must be in original condition with all packaging and accessories.
It is the buyer's responsibility to install or use parts/accessories correctly or through a certified technician.
Defective items will be replaced subject to verification of the defect.
For order queries or technical support, please contact our Help Center.
Our customer service team is available during business hours.
Support is provided via phone, email, and WhatsApp.
We aim to respond to all inquiries within 24 hours.
For wholesale inquiries, please contact our dedicated wholesale team.
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