No.153, Main Street, Colombo 11
WhatsApp, Message & Call : (+94) 777 83 63 51
WhatsApp, Message & Call : (+94) 777 83 63 51
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FAQ Illustration

Frequently Asked Questions

Ordering & Payment
Delivery
Mobile Accessories
Returns & Exchanges
Customer Support

Ordering & Payment

How do I place an order?

Browse products, add to cart, and complete checkout through our secure payment options.

How can I become a wholesale buyer?

Wholesale customers can register and create an account on our website. Once approved, you can access wholesale pricing and offers.

Are there any special discounts?

Yes! We offer exclusive discounts and promotions for registered wholesale buyers and loyalty customers.

Delivery

Where do you deliver?

We deliver islandwide in Sri Lanka. Emergency delivery is available only within Colombo using PickMe Flash.

How long does delivery take?
Emergency (Colombo): Within 1 hour
Standard: 1–3 working days
Can I track my order?

Yes! A tracking link is sent via SMS or email once your order is confirmed.

Mobile Accessories Questions

Are your accessories compatible with all phone brands?

Yes! We offer accessories for all major brands including iPhone, Samsung, Redmi, OnePlus, and more.

Do your screen protectors and cases fit perfectly?

Absolutely. Our products are selected or designed to match each phone model precisely.

Can I get help choosing the right accessory?

Yes! Reach out via our Help Center or WhatsApp chat for quick recommendations.

Returns & Exchanges

Can I return or exchange my order?

Yes, returns are accepted within 3 days if the item is unused and in original packaging. (Repair parts are non-refundable unless faulty.)

What if the item is damaged or incorrect?

Contact us immediately with photos. We'll arrange a replacement or refund after review.

Customer Support

How do I contact Mefocity?

You can reach us via the Help Center or WhatsApp chat for any order or product-related questions.

Still Have Questions?

Our support team is here to help you 24/7